Return policy
At Zaida Online Shop, we strive to provide our customers with the best shopping experience possible. We understand that sometimes issues may arise with your purchases. To ensure your satisfaction, we have established the following return policy:
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Defective Item
If you receive a defective item, please contact our customer support team within 30 days of receiving your order. We will be happy to assist you in resolving the issue promptly. To expedite the process, please provide us with clear photos or videos that illustrate the defect. Depending on the situation, we offer the following options:
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1. Replacement: We will send you a replacement item at no additional cost.
2. Refund: If a replacement is not available, we will issue a full refund for the defective item, including any shipping charges.
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Item Not Received
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If your order did not arrive within the specified delivery time frame, please get in touch with our customer support team within 30 days of the expected delivery date. We understand that delays can occur due to unforeseen circumstances. We will promptly investigate the issue and offer you the following options:
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1. Reshipment: We will resend your order to ensure you receive your items.
2. Refund: If you prefer not to receive a reshipment, we will issue a full refund for the undelivered items, including any shipping charges.
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Conditions for Returns
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Please note the following conditions for items that arrived and are not defective:
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1. The item must be in its original condition, unused, and in its original packaging. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
2. All returns must be initiated within 30 days of receiving the order.
3. The buyers are responsible for return shipping costs in this situation.
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How to Initiate a Return
To initiate a return, please follow these steps:
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1. Contact our customer support team at [customer support email or phone number] to inform us of the issue and receive further instructions.
2. Provide clear photos or videos of the defect if applicable.
3. For items not received, provide the order number and expected delivery date.
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Additional Information
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- Please allow 3-7 business days for us to process your return once we have received your items or necessary documentation.
- Refunds will be issued to the original payment method used for the purchase.
- If you have any questions or concerns regarding our return policy or the status of your return, please do not hesitate to contact our customer support team. We are here to assist you.
Sincerely,
ZAIDA STORE